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To get in touch with us, just fill in the form below with your details. Our support team will get back to you shortly.

Need Basic Info?

Explore our main menu FAQs pages for answers on orders, shipping, returns, and more.
Order Assistance

Use the message section in our form to outline your concerns or requirements.
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We typically respond in 12-24 hours 7 days a week

FAQs

Got Any Questions? We've Got You Covered!

If you need further assistance, please email us at studio@jewelrylab.co.

We offer Free Express Worldwide Shipping for orders over $150 (a $30 value). For orders under $150, the Express Shipping cost is $12.99. All packages are shipped via FedEx Express.

Once shipped from our Bali studio, orders generally arrive in 5-7 business days worldwide.
You can use our easy to follow sizing charts found both in the main menu as well as the Sizing Guide link found in each product page.
We offer free re-sizing and exchanges. Simply head to our Contact page and open an exchange ticket there.
No, our necklaces will not turn your neck green as we use quality 925 sterling silver as the base or primary metal for all necklaces.
All of our silver pieces are made with high quality, 925 sterling silver.
They're fast and easy. If you receive your item and you need it resized or you'd like to exchange it for another item, simply open a ticket on our Contact page and we will help initiate your return.
All pieces are made onsite in our Bali studio located at:

Uluwatu St No. 77, Ungasan, South Kuta, Badung Regency, Bali 80361, Indonesia

Please do not return products to this address. If you need to return an order, please use the inquiry form at the top of this page and we will provide our return address.
Our studio email address is studio@jewelrylab.co. The fastest and easiest way to inquire with us is through the form at the top of this page.