Re-Sizing & Refunds
What is our ring re-sizing policy?
For handmade orders exceeding 2 items, only the first 2 items are eligible for free resizing. Items 3+ are subject to a resizing fee of $40 each.
Return items post marked back to our Arizona intake studio outside of our return policy time of 7 days from the date of delivery do not qualify and will be returned to sender.
What is our resizing policy on bracelets, necklaces, and earrings?
What happens if I have a defective item or items?
What is our refund policy?
Orders exceeding 3 items or more items are not eligible for refunds due to the amount of material cost and man hours involved to handmake your order. We do offer full store credit though which would be issued upon returning your products to our Arizona intake office.
Custom Orders / Solid Gold Products
Due to the uniqueness in both style and size of custom orders and/or solid gold products, and our inability to resell or reuse them, they are not eligible for refunds or exchanges. We thank you in advance for your understanding.
How does store credit work?
How long do I have to cancel an order?
If you need to cancel or change a recent order you must contact us within 24 hours of when you place your order. Our pieces are custom handmade and production begins on them right away.
Due to material costs in casting and starting handmade work, there is a 20% cancellation fee that is deducted from your refund in the even that you need to cancel or we can provide 100% store credit that you can use anytime in the future.
Please open an Order Cancellation ticket here through our Contact Page.
My package shows as delivered but I didn't receive it. What do I do now?
Customers are responsible for providing accurate, safe delivery addresses. If your package shows as delivered by FedEx to the correct address in your order, we would not be able to remake your order as the delivery is accurate to your order and final. We strongly recommend having a delivery address that prevents this occurrence. You will need to work directly with FedEx by filing a claim and recovering the package through them. We also recommend looking around your surrounding area where the package might have been hidden or check your CCTV.
The shipping company says my item is lost. Can you remake my order for free?
If items are lost beyond 7 days of their expected delivery date, we will remake and reship your order again to you for free.
The shipping company says my item is lost. Can I get a refund?
All packages are labeled with your exact address details, exactly how you entered them in our Shopify checkout. Because of this, items that are lost or undeliverable are subject to a 20% restocking / loss fee. Customers are responsible for the validity and accuracy of their shipping address information.
My package is stuck in Memphis, TN. Now what?
FedEx customs center is located in Memphis, Tennessee for all US orders. Often times these packages will get stuck there for several days longer than expected. This is out of control and packages almost always push through. We ask for your patience as this is out of our control. If a package does not push through within 7 days of your delivery date, we will remake and reship your order for free (however you may still get your original package as well).
Oh no! I ordered the wrong ring size! Isn't that a custom order?
Each individual ring is custom made to the size(s) you specify and you are responsible for providing us with the correct size. If you order the wrong size, you can exchange for a different size for free but are required to pay for your own standard shipping to our Tucson, Arizona office. Follow the steps below for initiating a return:
How do I initiate a return or sizing exchange?
Customers are responsible for all shipping costs unless we made a mistake or the item arrives damaged.
All orders can be returned to our Arizona office. Once returned, we can then remake your new sizing exchange or refund your money directly, depending on the situation.