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Re-Sizing & Refunds

What is our re-sizing policy?

Our jewelry is 100% handmade and only made when you order. We allow cancellations up to 6 hours after your order. After that, we need to begin work in order to keep production flowing smoothly. 

We offer 100% free ring re-sizing exchanges if the item is unworn and undamaged up to 7 days from delivery proof. Customers are responsible for paying for return shipping to our Arizona intake office as well as new shipping from Bali to your location. This can quickly be arranged once we start the remake process.

Limit 2 rings per order to qualify for free resizing. Each additional ring resizing in the same order is $25 per item. 

If you're unsure about your true US size, we recommend ordering 1-2 rings only on your first order or you can head into a local jewelry store and have you fingers sized professionally to ensure a correct order. 

What is our refund policy?

We offer refunds up to 7 days from your delivery proof. Items must be unworn, unscratched and in mint condition. Customer is responsible for covering the shipping costs back to our Arizona intake office (we'll provide this address when you open a ticket through our contact page). Wrap any returned products in tissue paper and put them back in their boxes along with the polishing cloth. 

Due to each item being custom handmade to order, we do require a 20% restocking fee in order to help offset the cost of handmaking your piece(s), precious metal materials, and express shipping. We thank you in advance for your understanding. 

Orders exceeding 3 items or more items are not eligible for refunds due to the amount of material cost and man hours involved to handmake your order. We do allow for free sizing exchanges on these though, we just ask that you cover shipping both ways. 

Items Damaged/Blemished Upon Arrival

For damaged or blemished items (very very rare), we can simply remake and express ship to you or if you are not wanting the item at all stemming from this issue, we can issue a refund there. Damaged items must have a photograph taken and emailed to our team to inspect. Once we approve it, we can then initiate a preplacement order or refund you in full. 

Oh no!  I ordered the wrong ring size!  Isn't that a custom order?

Each individual ring is custom made to the size(s) you specify and you are responsible for providing us with the correct size.  If you order the wrong size, you can exchange for a different size for free but are required to pay for your own standard shipping to our Tucson, Arizona office. Follow the steps below for initiating a return:

How do I initiate a return or sizing exchange?

Customers are responsible for all shipping costs unless we made a mistake or the item arrives damaged.

All orders can be returned to our Arizona office. Once returned, we can then remake your new sizing exchange or refund your money directly, depending on the situation. 

How long do I have to cancel an order?

If you need to cancel an order you must contact us within 6 hours of when you place your order. Please see our order cancellation page by clicking here