Refunds & Exchanges
What is our return policy?
Items must be unworn and in their original packaging in order for us to process an exchange or store credit. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Buyer is responsible for all shipping costs associated with the return.
Oh no! I ordered the wrong ring size! Isn't that a custom order?
Each individual ring is custom made to the size(s) you specify and you are responsible for providing us with the correct size. If you order the wrong size, you can exchange for a different size for free but are required to pay for your own standard shipping to Bali, Indonesia. Follow the steps below for initiating a return:
How do I initiate a return for store credit or exchange?
Customers are responsible for all shipping costs unless we made a mistake or the item arrives damaged.
All orders can be returned to our Arizona office. Once returned, we can then remake your new sizing exchange or refund your money directly, depending on your request.
1235 E Halcyon Road
Tucson, AZ 85719
How long do I have to cancel an order?
If you need to cancel an order you must contact us within 4 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled or returned. Please see our order cancellation page by clicking here.