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Re-Sizing & Refunds

What is our ring re-sizing policy?

We offer 100% free re-sizing / exchange per item per order not to exceed 2 items in the same order. Items must be unworn and undamaged. Resizing requests must be initiated within 7 days from delivery proof.

Customers are responsible for paying for return shipping to our Arizona intake office as well as new shipping from Bali to your location. Customers are also responsible for paying any difference in price for increasing their size. Larger sizes require more precious metal which carry more cost. 

For handmade orders exceeding 2 items, only the first 2 items are eligible for free resizing. Items 3+ are subject to a resizing fee of $40 each.

Exchanged products are not eligible for refunds. 

Return items post marked back to our Arizona intake studio outside of our return policy time of 7 days from the date of delivery do not qualify and will be returned to sender.
When ordering rings, if you're unsure about your true US ring size, we recommend ordering 1-2 rings only on your first order or you can head into a local jewelry store and have you fingers sized professionally to ensure a correct order. 

What is our resizing policy on bracelets, necklaces, and earrings?

Due to the precious metal weight cost and extensive time to remake these items, we can resize them however customers are responsible for any additional weight of metal added to the product (more weight = more cost). We can provide a custom quote to add to (large link necklaces) or fully replace them at a discounted cost or we can provide store credit. Customers are responsible for sizing themselves prior to ordering. 

What happens if I have a defective or incorrect item or items?

We will provide a pre-paid return label to our Arizona, USA based office in which we will review the item to see if there is truly any defect or not. If the item is defective we will refund you in full. If the item is not defective, this item or items will fall under our standard refund policy which has a 20% restocking fee.

What is our refund policy?

We offer refunds up to 7 days from your delivery proof. Items must be unworn, unscratched and in mint condition and post marked back to our Arizona studio within 7 days of your order delivery proof. Customer is responsible for covering the shipping costs back to our Arizona intake office (we'll provide this address when you open a ticket through our contact page). Wrap any returned products in tissue paper and put them back in their boxes along with the polishing cloth. Items returned to Bali will not qualify for a refund as items there are rejected at customs. 

Due to each item being custom handmade to order, we do require a 20% restocking fee or you can opt for 100% store credit for the future.

Orders exceeding 3 items or more items are not eligible for refunds due to the amount of material cost and man hours involved to handmake your order. We do offer full store credit though which would be issued upon returning your products to our Arizona intake office. 

Products weights are not guaranteed, they are only estimates to help buyers understand the general weight feeling of each product. Weights that seem to be slightly off in your order do not qualify as defective or item not as described. 

Custom Orders / Solid Gold Products

Due to the uniqueness in both style and size of custom orders and/or solid gold products, and our inability to resell or reuse them, they are not eligible for refunds or exchanges. We thank you in advance for your understanding.

Items Damaged/Blemished Upon Arrival

For damaged or blemished items (very very rare), we can simply remake and express ship to you or if you are not wanting the item at all stemming from this issue, we can issue a refund there. Damaged items must have a photograph taken and emailed to our team to inspect. Once we approve it, we can then initiate a preplacement order or refund you in full. 

How does store credit work?

Store credit is available 1 time per item per order within our Returns policy. Any items purchased using store credit are non-exchangeable and non-refundable. 

How long do I have to cancel an order?

If you need to cancel or change a recent order you must contact us within 24 hours of when you place your order. Our pieces are custom handmade and production begins on them right away.

Due to material costs in casting and starting handmade work, there is a 20% cancellation fee that is deducted from your refund in the even that you need to cancel or we can provide 100% store credit that you can use anytime in the future.

Please open an Order Cancellation ticket here through our Contact Page.

My package shows as delivered but I didn't receive it. What do I do now?

Customers are responsible for providing accurate, safe delivery addresses. If your package shows as delivered by FedEx to the correct address in your order, we would not be able to remake your order as the delivery is accurate to your order and final. We strongly recommend having a delivery address that prevents this occurrence. You will need to work directly with FedEx by filing a claim and recovering the package through them. We also recommend looking around your surrounding area where the package might have been hidden or check your CCTV. 

The shipping company says my item is lost. Can you remake my order for free?

If items are lost beyond 7 days of their expected delivery date, we will remake and reship your order again to you for free. 

The shipping company says my item is lost. Can I get a refund?

All packages are labeled with your exact address details, exactly how you entered them in our Shopify checkout. Because of this, items that are lost or undeliverable are subject to a 20% restocking / loss fee. Customers are responsible for the validity and accuracy of their shipping address information. 

My package is stuck in Memphis, TN. Now what?

FedEx customs center is located in Memphis, Tennessee for all US orders. Often times these packages will get stuck there for several days longer than expected. This is out of control and packages almost always push through. We ask for your patience as this is out of our control. If a package does not push through within 7 days of your delivery date, we will remake and reship your order for free (however you may still get your original package as well).

Oh no!  I ordered the wrong ring size!  Isn't that a custom order?

Each individual ring is custom made to the size(s) you specify and you are responsible for providing us with the correct size.  If you order the wrong size, you can exchange for a different size for free but are required to pay for your own standard shipping to our Tucson, Arizona office. Follow the steps below for initiating a return:

How do I initiate a return or sizing exchange?

Customers are responsible for all shipping costs unless we made a mistake or the item arrives damaged.

All orders can be returned to our Arizona office. Once returned, we can then remake your new sizing exchange or refund your money directly, depending on the situation.