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Re-Sizing & Refunds

What is our re-sizing policy?

Our jewelry is 100% handmade and only made when you order. We allow cancellations up to 6 hours after your order. After that, we need to begin work in order to keep production flowing smoothly. 

We offer 100% free ring re-sizing exchanges if the item is unworn and undamaged. Customers are responsible for paying for return shipping to our Arizona intake office as well as new shipping from Bali to your location (arrives in 5 days more or less). This can quickly be arranged once we start the remake process.

Please use our sizing chart very carefully to size the rings you want for each finger. We will happily resize the ring for free, however you are required to send the ring back to our Tucson, Arizona office in mint condition. 

What is our refund policy?

We offer refunds up to 7 days from your delivery proof. Items must be unworn and in mint condition. 

Customers are responsible for shipping back to our Arizona intake office which you can find the address at the bottom of this page. 

Refunds on items without quality issues on our part are subject to a 20% restocking fee as each piece is hand made to order so this covers the manhours involved there. We thank you in advance for your understanding. 

For damaged or blemished items (very very rare), we can simply remake and express ship to you or if you are not wanting the item at all stemming from this issue, we can issue a refund there. Damaged items must have a photograph taken and emailed to our team to inspect. Once we approve it, we can then initiate a preplacement order or refund you in full. 

We are happy to resize any items for free or replace any items that seem to be blemished upon arrival (very rare). If you need more photos in order to feel more comfortable with taking the next steps in buying, just reach out and we can quickly provide those for you. All images on our site are up to date and accurate to size and shot with natural lighting. 

If an item arrives damaged please take a photo and send to hello@jewelrylab.co immediately upon receipt of package.  

Oh no!  I ordered the wrong ring size!  Isn't that a custom order?

Each individual ring is custom made to the size(s) you specify and you are responsible for providing us with the correct size.  If you order the wrong size, you can exchange for a different size for free but are required to pay for your own standard shipping to our Tucson, Arizona office. Follow the steps below for initiating a return:

How do I initiate a return or sizing exchange?

Customers are responsible for all shipping costs unless we made a mistake or the item arrives damaged.

All orders can be returned to our Arizona office. Once returned, we can then remake your new sizing exchange or refund your money directly, depending on the situation. 

How long do I have to cancel an order?

If you need to cancel an order you must contact us within 6 hours of when you place your order. Please see our order cancellation page by clicking here