Spring sale happening now! Supplies are very limited due to COVID19. Shipping is currently ontime.

Refunds & Exchanges

What is our return policy?

Our jewelry is 100% handmade and only made when you order. For this reason, all sales are final. Please use our sizing chart very carefully to size the rings you want for each finger. We will happily resize the ring for free, however you are required to send the ring back to us in mint condition. 

Medium bracelets are generally for women and large bracelets are generally for men. Necklaces are unisex.  

Exchange requests can take up to 30 days before you receive your swapped ring. Please choose your sizes carefully the first time ordering with me. 
In the event of an exchange or store credit refund, customers are responsible for all shipping costs to Bali, Indonesia unless we made a mistake or the item arrives damaged.
Please view our sizing chart carefully before ordering. Not all fingers are created equal ;) 

If an item arrives damaged please take a photo and send to hello@jewelrylab.co immediately upon receipt of package.

Items must be unworn and in their original packaging in order for us to process an exchange or store credit. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Buyer is responsible for all shipping costs associated with the return.  

Oh no!  I ordered the wrong ring size!  Isn't that a custom order?

Each individual ring is custom made to the size(s) you specify and you are responsible for providing us with the correct size.  If you order the wrong size, you can exchange for a different size for free but are required to pay for your own standard shipping to Bali, Indonesia. Follow the steps below for initiating a return:

How do I initiate a return for store credit or exchange?

Customers are responsible for all shipping costs unless we made a mistake or the item arrives damaged.

All orders can be returned to our Arizona office. Once returned, we can then remake your new sizing exchange or refund your money directly, depending on your request. 

1235 E Halcyon Road
Tucson, AZ 85719

How long do I have to cancel an order?

If you need to cancel an order you must contact us within 4 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled or returned. Please see our order cancellation page by clicking here