20% Off LIMITED Winter Sale Ends SOON! Use Promo Code "WINTER" At Checkout. Pieces Are Limited.


What is your repair policy?

Repairs are free within 30 days of purchase, after 30 days repairs are subject to a fee. You are responsible for shipping your own item back to us. 

How do I return an item for repair?


Step 1.  Prior to returning your item, email studio@jewelrylab.co with a description and photograph of your damaged item so that we can more quickly determine if we can repair the item and the cost.  Please allow 1-2 weeks for an assessment of damage and price quote.

Step 2.  Once you have received a price quote from us, download, print and fill out all fields in the repair form below.

Step 3. Package items AS YOU RECEIVED THEM. In a bubble mailer or box with the jewelry safely inside a box, wrapped securely around something. Jewelry sent in a paper envelope will get damaged in transit. We are not responsible for any returns lost or damaged in the mail.  If you're mailing a necklace you must securely wrap it around something, as we cannot untangle your jewelry for you. 

Step 4. Once we have received the package we will send you a custom web store link where you can check out online and pay for your repair. All repairs are non-refundable.