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Repairs

What is your repair policy?

Repairs are free within 30 days of purchase, after 30 days repairs are subject to a fee. You are responsible for shipping your own item back to us. 

How do I return an item for repair?

STEPS FOR RETURNING AN ITEM FOR REPAIR

Step 1.  Prior to returning your item, email hello@jesuszabala.com with a description and photograph of your damaged item so that we can more quickly determine if we can repair the item and the cost.  Please allow 1-2 weeks for an assessment of damage and price quote.

Step 2.  Once you have received a price quote from us, download, print and fill out all fields in the repair form below.

Step 3. Package items AS YOU RECEIVED THEM. In a bubble mailer or box with the jewelry safely inside a box, wrapped securely around something. Jewelry sent in a paper envelope will get damaged in transit. We are not responsible for any returns lost or damaged in the mail.  If you're mailing a necklace you must securely wrap it around something, as we cannot untangle your jewelry for you. 

Step 4. Once we have received the package we will send you a custom web store link where you can check out online and pay for your repair. All repairs are non-refundable.