What is your repair policy?
Repairs are free within 30 days of purchase, after 30 days repairs are subject to a fee. You are responsible for shipping your own item back to us.
How do I return an item for repair?
STEPS FOR RETURNING AN ITEM FOR REPAIR
Step 1. Prior to returning your item, email firstname.lastname@example.org with a description and photograph of your damaged item so that we can more quickly determine if we can repair the item and the cost. Please allow 1-2 weeks for an assessment of damage and price quote.
Step 2. Once you have received a price quote from us, download, print and fill out all fields in the repair form below.
Step 3. Package items AS YOU RECEIVED THEM. In a bubble mailer or box with the jewelry safely inside a box, wrapped securely around something. Jewelry sent in a paper envelope will get damaged in transit. We are not responsible for any returns lost or damaged in the mail. If you're mailing a necklace you must securely wrap it around something, as we cannot untangle your jewelry for you.
Step 4. Once we have received the package we will send you a custom web store link where you can check out online and pay for your repair. All repairs are non-refundable.