This was my first time ordering from Jewelry Lab. Jacob and Jesus were very kind, prompt in their responses, and always answered any of my questions. However, my original order was a quarter size larger than what was ordered. Despite the error, Jewelry Lab quickly resolved the issue and was able to send a replacement ring while adhering to their free ring resizing policy. I would recommend Jewelry Lab to anyone who is looking for a classic and durable piece of jewelry paired with excellence customer service and fast shipping.