20% Off LIMITED Winter Sale Ends SOON! Use Promo Code "WINTER" At Checkout. Pieces Are Limited.

contact us

To get in touch with us, just fill in the form below with your details. Our support team will get back to you shortly.

  • Order Assistance

    Use the message section in our form to outline your requests or concerns.

  • Need Basic Info?

    Explore our dedicated FAQs page for answers on orders, shipping, returns, and more.

  • wholesale orders

    Are you a retailer looking to carry our products? Inquire below for pricing.

Got Questions? We Have You Covered!

If you need further assistance, please email us at studio@jewelrylab.co.

  • Our current handmade processing time is 5-7 business days, which includes the time taken to handcraft or custom alter items from our stock, pack, and ship. This timeframe is necessary due to our meticulous handmade process, which includes careful molding, firing, and hand finishing for each piece. 

  • All jewelry pieces are designed and handmade here in our Bali studio located at:

    Uluwatu St No. 77, Ungasan, South Kuta, Badung Regency, Bali 80361, Indonesia

    Please do not return items to this address. Message us in the inquiry form above for the proper return address.

  • We offer Free Express Worldwide Shipping for orders over $150 (a $30 value). For orders under $150, the Express Shipping cost is $12.99. All packages are shipped via FedEx Express.

    Once shipped from our Bali studio, orders generally arrive in 5-7 business days worldwide.

  • You can use our easy to follow sizing charts found both in the main menu as well as the Sizing Guide link found in each product page.

  • We offer free re-sizing and exchanges. Simply head to our Contact page and open an exchange ticket there.

  • No, our necklaces will not turn your neck green as we use quality 925 sterling silver as the base or primary metal for all necklaces.

  • All of our silver pieces are made with high quality, 925 sterling silver.

  • They're fast and easy. If you receive your item and you need it resized or you'd like to exchange it for another item, simply open a ticket on our Contact page and we will help initiate your return.

  • Our studio email is studio@jewelrylab.co which is where the inquiry form above forwards to.

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  • Designed & Handmade In Bali
  • Free Resizing For Every Piece
  • Free Shipping On $150+ Orders
  • 100% Safe & Secure Checkout